Our CCTV Surveillance System Installation process consists of 10 steps:


1. Initial Contact

The first step towards installation of your surveillance system is you contacting us. Our friendly staff is available by phone from 9:00AM to 5:00PM MST Monday through Friday and by email anytime. Please fill out our interest form to give us a better understanding of your needs, your timeline, and your project scope. Xenula Corporation is founded on solid business ethics and a profound dedication to serving our customers through a relentless pursuit of customer service and satisfaction. We have given this commitment a persona within the company and we call it the X-Factor; contact us today and find out what we are talking about.

2. Communication of Necessities, Goals, & Requirements

After you have initially contacted us, we will contact you via phone to develop a clear understanding of your necessities, goals and requirements. This step is vital to designing and implementing an effective surveillance system and important for project planning and development of a quotation for your project. We are interested in finding out your reason for a surveillance system, what you plan to accomplish, the scale and scope of your project, and any concerns you may have. From this information, we derive a set of requirements and constraints for the project. In many situations, it is extremely helpful to have property diagrams, building blueprints, wiring schematics, and photos of the installation sites. Any of these diagrams, photos, or other related information/media can be extremely helpful in producing a fair quotation for your project, so please email, installations@xenula.com, or fax us, (877) 349-3883, as much of this as you can.

3. Schedule Site Visit

Regardless of the amount of information and media we have collected on your project, we will most assuredly want to visit each installation site to actually see and verify the installation environment and identify any potential risks or impediments to your project's successfull completion. We will schedule a site visit with you once we have called you and identified your constraints and requirements.

4. Perform Site Evaluation

A thorough site evaluation is crucial. We perform a plethora of activities to properly evaluate an installation site. A site evaluation consists of the following:

• Meeting with customer
• Walk-through with customer
• Photos of interest areas
• Determination of existing infrastructure (lighting, electricity, data cabling, wireless signals, acoustics, building structures, land characteristics) - lighting is crucial to a great surveillance system, which is why we come back to the site at night to measure the existing lux of ambient light with a light meter
• Determination of any conflicting construction/development
• Assessment for project improvements

5. Quotation

With a good understanding of your needs, a firm set of requirements, a thorough site survey to work from, and our company's expertise, we prepare a provisional quotation for you. This quote is comprised of a full delineation of all labor and materials required to complete your surveillance system installation with their corresponding costs. This quote is your chance to evaluate the surveillance system that has been designed for you and determine if the price of the system is acceptable. If there are any issues or concerns with the surveillance system, this is the best time to address them and revise the quote accordingly.

6. Invoicing

Once you have accepted your quote, we invoice you according to the labor and material costs from the quote. 50% of the total amount of your invoice is due before commencement of your surveillance system installation, with the remainder due at completion.

7. Pre-Construction Meeting

Before we begin installation of your surveillance system, we hold a pre-construction meeting with any decision-makers or managers to be involved or affected by the process. The pre-construction meeting is where we discuss hours of installation, the process of installation, address any concerns, and plan any necessary accomodations. Depending on the scale and scope of the project, project plans and site maps with camera mounting points marked will be distributed at this meeting.

8. Installation

Your surveillance system installation consists of four phases:

• Infrastructure Phase - Conduit and wiring installation occurs in this phase.
• Connectivity Phase - Termination of wiring and connection of wires happens in this phase.
• Equipment Installation Phase - In this phase, any and all equipment (cameras, antennas, dvr/nvr, etc.) are installed.
• Configuration & Positioning Phase - This is the final phase where any camera positioning, configuration of devices, and final touches occur.

9. Installation Approval

Once installation has been completed, the entire system and its functionality is tested and evaluted to ensure compliance with our policies and workmanship quality standards and your expectations. Once our project manager in charge of your installation approves the surveillance system, it is your turn to inspect and approve the system. Upon approval of the system, we give you a full manual documenting your surveillance system and we show you everything necessary to effectively utilize and maintain the system. Once we are done training you how to use and care for your system, we deem the project complete and require the remaining balance due for your invoice.

10. Feedback

We appreciate any feedback of your surveillance system and your installation experience. Upon completion of your surveillance system installation, please share your comments with us.